MidMichigan Health System desired a prototype medical office building with consistent branding that could be readily duplicated, with innovative technology features, provides patients with a welcoming healing environment, and allows the health system to effectively utilize a continuum of care model.
The planning and design process led to a 19,885 SF single-story, state-of-the-art, multispecialty medical office building with an urgent care in Bay City, Michigan. To achieve a welcoming and comfortable healing environment, biophilic design strategies were used including incorporating natural stone, wood tones, and a neutral, nature inspired color palette. The dramatic double high volume of the entry and reception area spans across the main hallway serves as a wayfinding device and is capped by a folded plane roof with a large overhang. The clerestory windows in the entry area, as well as large windows throughout the common areas, allow for abundant natural light and visual connection to the natural beauty of the surrounding area.
Today’s patients desire spaces that reflect current hospitality trends. With this in mind, the traditional patient waiting area was re-imagined and designed to resemble a modern family room by incorporating home-like amenities such as televisions, Wi-Fi, book shelves, and family oriented seating arrangements. Light fixture cluster groups which provide soft, ambient light were included to further enhance the familiar family atmosphere. The flooring materials were selected for their ease to maintain, comfort for staff, and acoustical control.
The design utilizes an “on-stage, off-stage” healthcare delivery approach where patient and provider areas are kept separate until merging in the exam room thus providing the facility with enhanced patient privacy. Additionally, travel distances were minimized by grouping staff pods behind the exam rooms to improve workflow and limiting patient pathways to areas closest to the patient “living rooms.” The new exam rooms are designed to handle check-in and scheduling, improve access to primary and specialty providers, urgent care, x-ray, laboratory, telemedicine, and minor procedures in support of their continuum of care model.